Career Opportunities

Member Relations Specialist

Department: Member Services
FLSA: Non-Exempt, Full Time

Occupational Summary
Assist members by answering questions from incoming calls, voicemails and emails. Problem-solve, troubleshoot and provide support to members while providing a high level of customer service. As a member of the team, you are the frontline of the organization.

Work Performed
  • Accurately and clearly explain membership and insurance policy benefits.
  • Enroll and/or renew membership, complete product orders, track member orders, and update member records.
  • Respond to daily incoming mail, fax, voicemail and email correspondence.
  • Provide data-entry support for DAN membership, including entry of new and renewal membership information, processing of internet applications and product orders, and problem-solving/troubleshooting data-entry processing.
  • Provide data for internal reports that track department and individual productivity.
  • Represent the organization at trade shows, conventions and symposiums as assigned.
  • Perform other duties as assigned.

  • Job Requirements
  • Certified scuba diver is required
  • BS, BA or equivalent degree from an accredited four-year university or college required
  • Previous insurance agency sales experience preferred with Life, Health, Property and Casualty, Surplus insurance lines
  • Three or more years of providing customer service within a call center environment or other relevant customer service experience
  • Three or more years of working with confidential information and/or processing check, credit card and cash transactions
  • Professional telephone etiquette and skills
  • Familiarity with Divers Alert Network and the diving industry
  • Good business-writing skills
  • Proficiency with Microsoft Office products
  • Strong interpersonal communications skills
  • Superior problem-solving skills
  • Strong team player

  • Posted September 20, 2018


    Marketing Coordinator

    Department: Marketing
    Reports to: Director of Marketing

    Job Summary
    The marketing coordinator will be responsible for managing the logistics, assisting in the implementation of and tracking marketing and communication programs and projects. Job duties will include event management, media and web execution, campaign and donation fulfillment, and program tracking and reporting.

    Responsibilities
  • Oversee print and digital advertising and content marketing campaigns. Develop system for managing master schedule, meeting deadlines, tracking ad and content placement, and reporting on performance.
  • Organize organization's presence at consumer and industry trade shows, expos and regional events. Coordinate and communicate all show logistics including, but not limited to, show inventory, show services, on-site events and promotions, meetings, and staffing and travel.
  • Contribute to organization's websites including, but not limited to, maintaining records and coordination of digital assets, ensuring quality of information, identifying areas for improvement, crafting and posting announcements, and troubleshooting issues.
  • Manage inventory, production and distribution of promotional and collateral materials to support marketing programs.
  • Participate in the quality-control review of marketing materials for completeness and correctness, ensuring consistency in branding, format and content.
  • Manage the organization's outgoing donation requests. Create a system for managing, fulfilling and tracking all requests.
  • Assist with the scheduling, execution and fulfillment of DAN's fundraising campaigns.
  • Assist with marketing and communication budget tracking and billing.
  • Other duties as assigned.

  • Required Qualifications
  • Bachelor's degree in marketing, communications or business management
  • 3+ years demonstrated experience in related field
  • Meticulous attention to detail and accuracy
  • Excellent organizational, time and project management skills
  • Ability to skillfully adapt to changes
  • Proficient in Microsoft Office and ability to utilize other project management software
  • Excellent interpersonal, project management and communication skills
  • Ability to work independently with minimal supervision as well as part of a team

  • Preferred Qualifications
  • Experience with design programs such as Illustrator or Photoshop
  • Experience with digital advertising strategy and Google Analytics
  • Knowledge of the scuba diving industry

  • The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

    Posted August 27, 2018


    Director of Injury Monitoring and Prevention

    FLSA: Exempt
    Department: Injury Monitoring and Prevention
    Primary Worksite: 6 West Colony Place, Durham, NC
    Reports to: VP, Mission

    Occupational Summary
    The DAN Director of Injury Monitoring and Prevention will be responsible for monitoring the incidence and trends of dive injuries; studying causes of injuries; developing, evaluating and implementing preventive interventions and advising industry leaders regarding the prevention of dive injuries. Responsibilities include directing daily activities regarding incidence, injuries and fatalities data collection and exploring additional sources of data. The position, based in Durham, North Carolina, will require supporting DAN initiatives, publishing scientific papers, writing articles for lay publications and lecturing at scientific and professional conferences, dive shows and other public events for divers and related professionals.

    Duties/Responsibilities
  • Direct collection of dive accident data
  • Conduct epidemiological analysis of dive injuries
  • Assist with epidemiological analysis of insurance-loss data
  • Identify the most common causes of dive injuries
  • Conduct data analysis and write chapters for the DAN Annual Diving Report
  • Design and develop epidemiological studies and preventive interventions
  • Provide a plan and documentation for project implementation
  • Monitor project progress, compile annual reports, and publish scientific papers
  • Participate in companywide initiatives and public education efforts

  • Education/Training
  • MD or doctoral degree in population health, epidemiology or maritime safety, with the appropriate research background in dive safety, dive physiology and dive injuries
  • Advanced diving experience

  • Skills
  • Project management
  • Research design and implementation
  • Epidemiological and statistical methods
  • Scientific writing
  • Writing for lay publications
  • Public speaking

  • Posted June 18, 2018


    Programmer

    FLSA: Exempt
    Department: Information Technology
    Primary Worksite: 6 West Colony Place, Durham, NC
    Reports to: VP, Information Technology

    Occupational Summary
    Customize, maintain and develop solutions to meet the company needs, and work on building our proprietary software built on the .Net/MS SQL framework. Understand the functionality of all existing program structure as well as independently develop new features and integrations into the existing platform.

    Duties/Responsibilities
  • Translate storyboards, and use cases into functional web-based applications
  • Design, build, and maintain efficient, reusable, and reliable code
  • Integrate data storage solutions
  • Ensure the best possible performance, quality, and responsiveness of web applications
  • Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
  • Help maintain code quality, organization, and automatization

  • Qualifications/Skills
  • Strong knowledge of .NET web framework 2.0 and higher
  • Highly proficient in C# and VB.NET
  • Strong knowledge of Object Oriented Programming (OOP), UML and Design Patterns
  • Skilled at writing reusable libraries
  • Familiar with various design and architectural patterns, and understanding of fundamental design principles for building a scalable application
  • Highly proficient with relational database design that represents and supports business processes, and experience with MSSQL 2000-2012
  • Experience with popular web application client-side frameworks such as JQuery, Angular, Bootstrap
  • Experience implementing automated testing platforms and unit tests
  • Proficient is using Visual Studio 2015, and Visual Studio Team Services or TFS for code versioning
  • 4+ years of demonstrated ability in design, development and implementation of Internet, multitier client/server applications and intranet applications using .Net framework and its components including Asp.Net, C#, VB, MVC, Web forms and AJAX
  • Results oriented and committed to meeting goals
  • Must have experience in working with tight schedules and meeting deadlines
  • Excellent work ethics, self-motivated, quick learner and team oriented
  • Ability to produce code using approved coding libraries, practices, standards and disciplines

  • Desired Qualifications
  • Knowledge of scuba diving industry and/or be a certified diver

  • Submit Your Résumé

    If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:

  • Email it: jobs@dan.org
  • Fax it: +1-919-493-3456, Attn: HR/Personnel Department.
  • Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USA

  • DAN is an Equal Opportunity Employer.