Career Opportunities

Professional Membership Specialist

FLSA: Non-Exempt, Full Time
Department: Professional Services
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: No
Reports to: Professional Membership Manager

Occupational Summary
Employee will have exemplary knowledge and be able to assess clients' needs of all professional service and/or insurance programs offered by DAN. Employee must maintain a high standard of customer service while effectively responding to questions and providing program details from incoming calls, voicemails and emails. The ability to troubleshoot basic technical issues or address the concerns of clients while developing a satisfactory resolution is essential.

Work Performed
  • Have the knowledge and ability to explain all professional programs
  • Promptly respond to incoming mail, fax, voicemail, calls and email correspondence
  • Initiate outbound calls for customer service initiatives or as required to develop industry relationships
  • Update, enroll and/or renew individual and family members as needed for participation in professional programs
  • Update, enroll, and/or renew business memberships along with providing guidance and instruction on DAN Professional Programs
  • Be familiar with DAN safety products, and complete or track product orders
  • Provide data entry of new and renewal liability insurance policies
  • Understand and create insurance policy documents such as declarations pages and certificates of insurance
  • Have a strong knowledge of DAN Training courses, including enrollment procedures
  • Accurately and clearly express insurance policy coverage or billing information
  • Act as a liaison among internal departments and as a liaison between DAN, its members and the general public in support of the association's mission and goals
  • Provide data for reports that track department and individual productivity
  • Represent the association at trade shows, conventions and symposiums as assigned; flexibility for some travel is necessary
  • Must receive training on other insurance programs to provide reinforcement for other departments
  • Perform other duties as assigned

  • Physical Demands
    This position requires constant typing/keyboarding (70-100% of time), constant sitting (70-100% of time) and contact use of the telephone or headset (70-100% of time). Occasional lifting/carrying, pushing/pulling, bending/squatting and standing/walking is necessary.

    Job Requirements
  • Scuba diving certification/experience is required*
  • Post-secondary degree or vocational certificate in a related field*
  • Licensed in the State of North Carolina as an agent for Life, Health, Property, and Casualty, Surplus insurance lines*
  • Three or more years of providing customer service within a call center environment or other relevant customer service experience
  • Three or more years of working with confidential information and/or processing check, credit card and cash transactions
  • Previous insurance agency sales experience preferred
  • Membership database application, iMIS experience is preferred
  • Superior telephone etiquette and skills
  • Strong business writing skills
  • Exemplary interpersonal skills
  • Fluency in Spanish and/or French languages a plus
  • Proficiency with Microsoft Office products
  • Organized with the ability to work within deadlines
  • Strong problem-solving skills
  • Positive attitude and team player skills are essential

  • * Equivalent combination or relevant education and experience will be considered


    Posted October 15, 2019


    Member Relations Specialist

    FLSA: Non-Exempt, Full Time
    Department: Member Services
    Primary Worksite: 6 West Colony Place, Durham, NC
    Supervisory Responsibilities: No
    Reports to: Member Relations Manager

    Occupational Summary
    Assist members by answering inquires from incoming calls, voicemails and emails. Problem solve, troubleshoot and provide support to members while providing a high level of customer service. As a member of the team, you are the frontline of the organization.

    Work Performed
  • Answer incoming calls for a nonprofit membership association.
  • Enroll and/or renew members, complete product orders, track member orders, and update member records.
  • Accurately and clearly explain membership and insurance policy benefits.
  • Provide data-entry support for DAN membership, including entry of new and renewal membership information, processing internet applications and product orders, and problem-solving/troubleshooting data-entry processing.
  • Respond to daily incoming mail, fax and email correspondence.
  • Act as a liaison between internal departments.
  • Act as a liaison between the association, its members and the general public in support of the association's mission and goals.
  • Provide data for internal reports that track department and individual productivity.
  • Represent the association at trade shows, conventions and symposiums as assigned.
  • Serve as backup for Business Membership as needed.
  • Perform other duties as assigned.

  • Qualifications
  • Certified scuba diver is highly preferred
  • Post-secondary degree or vocational certificate in related field*
  • Licensed in the State of North Carolina as an agent for Life, Health, Property, and Casualty Insurance*
  • Three or more years of providing customer service within a call center environment or other relevant customer service experience
  • Three or more years of working with confidential information
  • Previous insurance agency sales experience preferred
  • Membership database application experience — iMIS experience preferred
  • Professional telephone etiquette and skills
  • Good business-writing skills
  • Fluency in Spanish or French a plus
  • Proficiency with Microsoft Office products
  • Able to work within deadlines
  • Strong interpersonal communications skills
  • Good problem-solving skills
  • Strong team player

  • * Equivalent combination of relevant education and experience will also be considered.

    Posted June 10, 2019


    Liability Insurance Specialist

    FLSA: Non-Exempt, Full Time
    Department: Professional Services
    Primary Worksite: 6 West Colony Place, Durham, NC
    Supervisory Responsibilities: No
    Reports to: Professional Services Manager

    Occupational Summary
    Employee will have exemplary knowledge and be able to assess clients' needs of all professional service and/or insurance programs offered by DAN. Employee must maintain a high standard of customer service while effectively responding to questions and providing program details from incoming calls, voicemails and emails. The ability to troubleshoot basic technical issues or address the concerns of clients while developing a satisfactory resolution is essential.

    Work Performed
  • Respond to daily incoming mail, fax, voicemail, calls and email correspondence.
  • Serve as backup for Training, Pro Services, and Product Sales phone queues.
  • Initiate outbound calls for customer service initiatives or as required to develop industry relationships.
  • Update, enroll and/or renew individual and family members as needed.
  • Update, enroll, and/or renew business memberships along with providing guidance and instruction about DAN Programs.
  • Accurately and clearly explain insurance policy details and coverage options.
  • Be familiar will DAN safety products and complete or track product orders.
  • Provide data entry of new and renewal liability insurance policies.
  • Understand and create insurance policy documents such as declarations pages and certificates of insurance.
  • Have strong knowledge of DAN Training courses, including enrollment procedures.
  • Have working knowledge of all DAN insurance products.
  • Accurately and clearly express insurance policy coverage or billing information.
  • Act as a liaison between internal departments and as a liaison between DAN, its members and the general public in support of the association's mission and goals.
  • Represent the association at trade shows, conventions and symposiums.
  • Provide data for reports that track department and individual productivity.
  • Serve as backup for Membership department as needed.
  • Perform other duties as assigned.

  • Qualifications
  • Scuba diving certification/experience preferred
  • Post-secondary degree or vocational certificate in related field*
  • Licensed in the State of North Carolina as an agent for Life, Health, Property, Casualty, and Surplus insurance lines*
  • Three or more years experience of providing customer service
  • Three or more years of working with confidential information
  • Previous insurance agency sales experience preferred
  • Membership database application experience — iMIS experience preferred
  • Superior telephone etiquette and skills
  • Strong business-writing skills
  • Exemplary interpersonal skills
  • Fluency in Spanish or French a plus
  • Proficiency with Microsoft Office products
  • Organizational skills and the ability to work within deadlines
  • Strong problem-solving skills
  • Positive attitude and a team player

  • * Equivalent combination or relevant education and experience will be considered

    Posted June 10, 2019

    Submit Your Résumé

    If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:

  • Email it: jobs@dan.org
  • Fax it: +1-919-493-3456, Attn: HR/Personnel Department.
  • Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USA

  • DAN is an Equal Opportunity Employer.