Medical Information SpecialistDivers Alert Network (DAN) is a not-for-profit safety organization that provides medical services, research and training for divers, boaters and global travelers. DAN's membership program and insurance products support the core mission.
Medical Information Specialists (DAN medics) answer more than 15,000 inquiries each year that range from questions about medical fitness to dive to management of medical and travel emergencies worldwide. Located in Durham, N.C., medics spend significant time fielding phone calls and emails. Some travel to events and classes is required; the annual travel commitment is usually no more than 2-3 weeks per year. Medics work under the direction of a medical director, and support is always available from attending physicians and fellows. Customer-service skills and the ability to multitask are very important aspects of the medic's role.
Medics communicate daily with new divers, seasoned divers, people interested in diving and health-care providers. Medics write and review articles for publication, make follow-up calls for quality assurance and data collection for DAN's research. Medics also help with the training of physicians completing fellowships in undersea and hyperbaric medicine.
DAN medics provide emergency services 24 hours a day. Medics rotate after-hours emergency call responsibilities; calls are forwarded by an answering service to extensions that forward to the medics' cell phone. Triage by phone for emergencies consists of assessing the caller's need and directing callers to appropriate services such as a primary care physician, an urgent-care facility or emergency department, insurance claims or DAN Travel. Medics are expected to recognize cases that may require evacuation and transfer these to the emergency services supervisor.
Minimum Job Requirements:
Life in the Triangle, North Carolina
Durham, known as "The City of Medicine," is part of the "Triangle," which also includes the nearby cities Raleigh, Cary and Chapel Hill. This area of approximately 1.5 million residents is one of the fastest-growing in the country and is consistently rated among the best places to live. Research Triangle Park (RTP) is one of the most well-known high-tech, pharmaceutical and biomedical research areas in the U.S. The Triangle also boasts a variety of cultural arts, opportunities for outdoor recreation and proximity to Duke University, University of North Carolina at Chapel Hill and North Carolina State University. Raleigh-Durham International Airport (RDU) offers nonstop flights all over the U.S. and to destinations in Mexico, Canada, and Europe.
Member Relations SpecialistPosition Overview
FLSA: Non-Exempt, Full Time
Assist members by answering questions from incoming calls, voicemails and emails. Problem-solve, troubleshoot and provide support to members while providing a high level of customer service. As a member of the team, you are the frontline of the organization.
Registered Nurse / Medical Information SpecialistDivers Alert Network (DAN) is a not-for-profit organization that provides medical information and assistance to divers in need. It is also a membership organization of scuba divers and provides a variety of health and travel benefits to divers. The core of its public and member services is provided by the Medical Services department, which handles in excess of fourteen thousand calls per year.
DAN has an excellent opportunity for a Registered Nurse experienced in diving, emergency medicine and coaching/teaching.
The role of a Registered Nurse at DAN is to provide customer services by telephone, conduct follow up interviews, proper documentation and QA analysis under the supervision of DAN's Chief Medical Officer. The goal of the service is to assist callers in assessing their medical needs, directing them to the appropriate level of care or service in a safe and timely manner. It also includes responsibilities for coordination with DAN TravelAssist and treating physicians as well as allied healthcare personnel.
Interactions with divers and the diving community include oral presentation, writing and reviewing articles, attending meetings essential for QA as well as continuing education.
A full job description is available at time of interview upon request.
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If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:
DAN is an Equal Opportunity Employer.