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Suunto has discovered that certain serial numbers of its D6 and D9 diving instruments need an update to fix a bug in the software.
Suunto Oy has identified a software bug in the D9 and D6 diving instruments. The software bug may cause the D9 and D6 to incorrectly track dive time on rare occasions, potentially causing a risk to the diver. For further information please read more here. Therefore, Suunto is requesting that the D9 and D6 products with the serial numbers listed below shall be returned for a software update that eliminates this issue.
The products affected are:
- D9 serial numbers 62102582 and below
- D6 serial numbers 62103693 and below
Suunto strongly recommends that D9 or D6 should not be used for diving before the unit has been updated with the latest software. If the product is used before updating the software, backup instrumentation must also be used.
Suunto will provide a free software update to fix the bug. Please bring your D9 and/or D6 to your nearest local authorized Suunto retailer for the software update as soon as possible.
For contact information please visit our web site
http://www.suunto.com.
If that is not possible or if you require any further details, contact the Suunto Help Desk at
SuuntoD9-D6@nordictelecenter.fi.
To contact Suunto by phone, call toll free 1 800 543 9124 in the United States and Canada, or +358 284 1160 (international call rates are applicable) from all other countries.
As a complimentary service, Suunto will at the same time replace your battery and perform a pressure test free of charge.
Suunto apologizes for any inconvenience.
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