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Released May 25, 2004
Halcyon is recalling all stainless steel power inflators. The only units affected can be easily identified by their stainless buttons and started shipping on all Halcyon BCs after Oct. 21, 2003. This recall is in response to problems experienced by some Halcyon customers. Identification of the cause was unusually difficult due to the odd dispersion of these problem units. Furthermore most customers report that their units are performing flawlessly. However, there are pockets of unacceptable failures in which customers or dive shops seem to have a grouping of unreliable inflators. Given the nature of this failure, there is no way to ensure that a unit performing properly will not develop problems over time.
Typically, the problem expresses itself as a slow leak into the BC bladder. The cause of the leak relates to small imperfections within the machining of the stainless air barrel of some inflators. Not all of the inflators exhibit the machining flaws. Thus, a majority of the units perform flawlessly but groupings of product might display the imperfections. We believe there to be no responsible alternative but to institute a recall of every stainless steel inflator sold by Halcyon. In order to ensure this recall occurs in the most responsible manner possible, we have contacted the U.S. Products Safety Commission and notified them of the return. They are monitoring the recall process and the return of the units.
Halcyon is deeply apologetic for any inconvenience this recall might cause. We are dedicated to making the world's best diving products and to ensuring diver safety at all costs; this solution seems the only reasonable course of action. Please do not use your BC with the Halcyon stainless steel power inflator until we have had the chance to replace the suspect unit. This recall only applies to Halcyon inflators shipped after Oct 21, 2003. These units have stainless steel buttons and are easily identifiable from previous Halcyon inflators.
In order to reduce the inconvenience and to return your BC to operation as quickly as possible, we are shipping new inflators to your local Halcyon dealer. You may bring your inflator to your dealer, trade it for a new unit, and have it fitted to your buoyancy compensator. Please contact your local Halcyon facility to coordinate the best time for this warranty replacement. If this solution is not feasible, please contact Halcyon using the following information:
+1-386-454-0811 OR
1-800-Halcyon (425-2966)
techservices@halcyon.net
If you prefer to send your Halcyon inflator directly to Halcyon, please call or email to obtain a return authorization number. This number will significantly assist in the speedy return of your new Halcyon inflator. Please include your return authorization number with your return and send the unit to the following address:
Halcyon Manufacturing
ATT: Tech Services
1110 S. Main St
High Springs, FL 32643
Be sure to include return shipping information with your inflator. If you have any questions please feel free to contact us. We will be very happy to work with you in any way that supports your satisfaction and safety.
Sincerely,
Jarrod Jablonski
Halcyon CEO<
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