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AERIS Consumer Notice #CN99-01
Important notice to owners of AERIS:
SAVANT, ATMOS Pro, ATMOS Sport, 100S, & 300G
INTRODUCTION
AERIS has received a few isolated reports of units that have shut down and/or cleared their memory of repetitive dive data being calculated on the basis of previous dives. This random occurrence was upon reactivating the unit while in the Fly Mode.
EXPLANATION
Close examination and extensive testing have revealed that an interruption of an internal electronic communication can occur when a defective battery, or one with low power level, is in the unit and the computer is reactivated by depressing the activation button while in the Fly Mode. This may randomly occur if the unit is reactivated at a specific instance while a periodic self-diagnostic voltage check is being performed. The result is that the defective or low-power battery may create a significant voltage dip causing the unit to shut down, erasing any calculations. Should the unit be restarted and dove, the unit would function as if no previous dive occurred. This could potentially result in serious injury or death of the user.
ACTION
Although the likelihood of this occurring is highly improbable, AERIS recommends that you return your unit for factory replacement with one reconfigured to prevent such an occurrence.
- ATMOS Pro, ATMOS Sport, 100S, and 300G
models: Affected units have serial numbers between 0001 and 5999. Units with serial number 6000 and greater are not affected. Units not affected may also be quickly identified by noting a special manufacturing (black) dot located on the decal, as shown below. Units produced prior to the modification were not identified in this way.
- SAVANT model: Affected units have serial
numbers between 0001 and 1779. Units with serial number 1780 and greater are not affected. The serial number is located on the back of the unit, as shown below.
ATMOS Sport / 100S
Black Dot |
ATMOS Pro / 300G
Black Dot |
SAVANT
Serial Number |
You may choose to either return your unit through a local Authorized AERIS Dealer or ship it directly to A ERIS Customer Service. Should you choose to return the unit directly to us, please contact AERIS customer service (1-800-647-0605 ext. 10) for a Return Authorization number prior to sending it to the factory. This Product Return Form will assist you in completing your return.
NOTE: If you are returning an ATMOS Pro or ATMOS Sport, please remove the module from its boot and remove any accessories you may have attached. The unit you will receive from us will have a new case and serial number.
Should you have any questions, please contact your local Authorized AERIS Dealer, or AERIS Customer Service by calling 1-800-647-0605 ext. 10 (8AM -5PM, PST Monday - Friday) or send an e-mail to info@diveaeris.com.
© AERIS 1999
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