Career Opportunities

Accounts Receivable/Collections

FLSA: Full Time
Department: Finance
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: None
Reports to: CFO

Occupational Summary
Responsible for daily bank deposits, iMIS batch integration, monitoring accounts receivable, processing credit applications and corresponding with our merchant bank.

Work Performed
  • Prepare daily bank deposits; reconcile and post iMIS batches and integrate into Dynamics; post ancillary intercompany journal entries as needed
  • Physically take deposits to bank daily and Bursar's payment to Duke monthly
  • Convert orders to invoices, and mail to members with a balance due
  • Process Alert Diver advertising, DAN Europe royalty and miscellaneous invoices
  • Monitor Accounts Receivable, and send notifications to customers with delinquent accounts
  • Issue semi-monthly refunds to members, and coordinate check processing and correspondence
  • Investigate credit card chargebacks and disputes with Merchant Services and members
  • Reconcile credit card terminal receipts to iMIS processing
  • Process credit applications for new customers with trade references and D&B reports; prepare letter to customer, and update activity screen in iMIS
  • Perform other duties as assigned incidental to the work described herein

  • Physical Demands
    None

    Qualifications
  • Associates or bachelor's degree in accounting or business administration
  • Experience with Great Plains Accounting software a plus
  • Good communication skills and willingness to be a team player


  • Posted 2/1/16

    Research Associate I

    FLSA: Non-exempt
    Department: Medical Research
    Primary Worksite: 6 West Colony Place, Durham, NC
    Reports To: Senior Research Director

    Occupational Summary
    Assist in the organization and conduct of diving safety studies (laboratory, field and survey/surveillance/epidemiological), including data collection, data management, data analysis, and preparing research papers.

    Duties/Responsibilities
  • Assist in preparation of documentation for institutional review board (IRB) applications
  • Coordinate study planning and implementation
  • Maintain tools for project management and data maintenance
  • On-site management of study subjects and procedures
  • Employ study instruments and procedures to collect research data
  • Maintain compliance with IRB and HIPPA requirements
  • Manage study datasets
  • Assist with analysis of data within approved research projects
  • Assist with writing research papers under supervision of senior researchers
  • Provide administrative support for IRB operations

  • Required Qualifications/Education or Training
  • Bachelor of science degree or higher
  • Knowledge of diving and diving technology
  • Familiar with research techniques
  • Data management skills
  • Strong writing and verbal communication skills

  • Desired Qualifications
  • Technical writing experience
  • Familiarity with statistics

  • See below for application procedure.

    Posted 1/8/16

    Customer Service Representative

    FLSA: Non-Exempt, Full Time
    Department: Member Services
    Primary Worksite: 6 West Colony Place, Durham, NC
    Supervisory Responsibilities: None
    Reports to: Member Relations Manager

    Occupational Summary
    Provide exemplary customer service for DAN's products and services. Assist member inquiries coming through telephone calls and emails with utmost clarity and professionalism.

    Work Performed
  • Answer incoming calls, and provide customer service support for a nonprofit membership association
  • Enroll and/or renew members, complete product orders, track member orders, and update member records
  • Accurately and clearly explain membership and insurance policy benefits
  • Provide data-entry support for DAN membership including entry of new and renewal membership information, processing of Internet applications and product orders, and problem-solving/troubleshooting data-entry processing
  • Respond to daily incoming mail, fax and email correspondence
  • Act as a liaison between internal departments
  • Act as a liaison between the association, its members and the general public in support of the association's mission and goals
  • Provide data for internal reports that track department and individual productivity
  • Represent the association at trade shows, conventions and symposia as assigned
  • Perform other duties as assigned

  • Physical Demands
    This position requires constant typing/keyboarding (70-100% of time), constant sitting (70-100% of time) and contact use of the telephone or headset (70-100% of time). Occasional lifting/carrying, pushing/pulling, bending/squatting and standing/walking is necessary.

    Job Requirements
  • Bachelor's degree; equivalent combination of relevant education and experience considered
  • Three or more years of professional experience providing customer service
  • Experience within a call center environment
  • Scuba diving certification/experience or prior work in the diving industry
  • Professional telephone etiquette and strong communication skills
  • Good business-writing skills
  • Proficiency with computer and Microsoft Office products
  • Strong team player
  • Fluency in Spanish, Portuguese or French — preferred
  • Previous insurance agency sales experience — preferred
  • Licensed in the State of North Carolina as an agent for Life, Health, Property, and Casualty insurance — preferred

  • Posted 11/19/15

    Medical Information Specialist

    Divers Alert Network (DAN) is not-for-profit organization that provides medical information and assistance to divers in need. It is also a membership organization of scuba divers and provides travel benefits to divers. DAN provides the core of its public and membership services through the Medical Services Call Center (MSCC), which handles more than 5,000 emergency and information calls per year.

    DAN has an excellent opportunity for a certified EMT experienced in diving, emergency medicine and coaching/teaching.

    The role of a Medical Information Specialist ("Medic") at DAN is to provide customer services through MSCC, conduct follow-up communications, and provide proper documentation under supervision of the Director of Medical Services. The goal of the service is to assist callers in assessing their medical needs, directing them to the appropriate level of care or service, and assisting them with obtaining it in a safe and timely manner. It also includes coordination with first responders, travel assistance and healthcare providers.

    Interactions with divers and the diving community include making oral presentations, writing and reviewing articles, attending meetings essential for QA, as well as maintaining continuing education.

    Job Requirements:
  • Certified EMT
  • Emergency medicine experience within an EMS environment
  • Experience in scuba diving at a leadership level
  • Ability to make decisions based on prior experience and applied training
  • Excellent communication skills (written, verbal, and technical)
  • Prior customer service and/or triage phone experience highly desired
  • Ability to multitask
  • Bilingual language skills a plus

  • A full job description is available at time of interview upon request.

    Posted 8/26/15

    Registered Nurse / Medical Information Specialist

    Divers Alert Network (DAN) is a not-for-profit organization that provides medical information and assistance to divers in need. It is also a membership organization of scuba divers and provides a variety of health and travel benefits to divers. The core of its public and member services is provided by the Medical Services department, which handles in excess of fourteen thousand calls per year.

    DAN has an excellent opportunity for a Registered Nurse experienced in diving, emergency medicine and coaching/teaching.

    The role of a Registered Nurse at DAN is to provide customer services by telephone, conduct follow up interviews, proper documentation and QA analysis under the supervision of DAN's Chief Medical Officer. The goal of the service is to assist callers in assessing their medical needs, directing them to the appropriate level of care or service in a safe and timely manner. It also includes responsibilities for coordination with DAN TravelAssist and treating physicians as well as allied healthcare personnel.

    Interactions with divers and the diving community include oral presentation, writing and reviewing articles, attending meetings essential for QA as well as continuing education.

    Job Requirements:
  • Licensed Registered Nurse
  • Emergency medicine experience, preferably within an EMS environment
  • Experience in scuba diving and diving medicine
  • Ability to make decisions based on prior experience and applied training
  • Excellent communication skills (written, verbal, and technical)
  • Experience in coaching/teaching
  • Prior customer service and/or triage phone experience highly desired
  • Ability to multitask
  • Bilingual language skills a plus

  • A full job description is available at time of interview upon request.

    Posted 8/13/2015

    Submit Your Résumé

    SUBMIT YOUR RÉSUMÉ
    If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:

  • Email it: jobs@dan.org
  • Fax it: +1-919-493-3456, Attn: HR/Personnel Department.
  • Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USA

  • DAN is an Equal Opportunity Employer.