Member Relations SpecialistPosition Overview
FLSA: Non-Exempt, Full TimeOccupational Summary
Assist members by answering questions from incoming calls, voicemails and emails. Problem-solve, troubleshoot and provide support to members while providing a high level of customer service. As a member of the team, you are the frontline of the organization.Work Performed Accurately and clearly explain membership and insurance policy benefits. Enroll and/or renew membership, complete product orders, track member orders, and update member records. Respond to daily incoming mail, fax, voicemail and email correspondence. Provide data-entry support for DAN membership, including entry of new and renewal membership information, processing of Internet applications and product orders, and problem-solving/troubleshooting data-entry processing. Provide data for internal reports that track department and individual productivity. Represent the association at trade shows, conventions and symposiums as assigned. Perform other duties as assigned. Job Requirements Scuba diving experience required BS, BA or equivalent from an accredited four-year university or college required Previous insurance agency sales experience preferred with Life, Health, Property, Casualty, and Surplus insurance lines Three or more years of providing customer service within a call-center environment or other relevant customer service experience Three or more years of working with confidential information and/or processing check, credit card and cash transactions Professional telephone etiquette and skills Familiarity with Divers Alert Network and the diving industry Good business-writing skills Proficiency with Microsoft Office products Strong interpersonal communications skills Superior problem-solving skills Strong team player Posted 7/14/16
Registered Nurse / Medical Information Specialist
Divers Alert Network (DAN) is a not-for-profit organization that provides medical information and assistance to divers in need. It is also a membership organization of scuba divers and provides a variety of health and travel benefits to divers. The core of its public and member services is provided by the Medical Services department, which handles in excess of fourteen thousand calls per year.
DAN has an excellent opportunity for a Registered Nurse experienced in diving, emergency medicine and coaching/teaching.
The role of a Registered Nurse at DAN is to provide customer services by telephone, conduct follow up interviews, proper documentation and QA analysis under the supervision of DAN's Chief Medical Officer. The goal of the service is to assist callers in assessing their medical needs, directing them to the appropriate level of care or service in a safe and timely manner. It also includes responsibilities for coordination with DAN TravelAssist
and treating physicians as well as allied healthcare personnel.
Interactions with divers and the diving community include oral presentation, writing and reviewing articles, attending meetings essential for QA as well as continuing education.Job Requirements: Licensed Registered Nurse Emergency medicine experience, preferably within an EMS environment Experience in scuba diving and diving medicine Ability to make decisions based on prior experience and applied training Excellent communication skills (written, verbal, and technical) Experience in coaching/teaching Prior customer service and/or triage phone experience highly desired Ability to multitask Bilingual language skills a plus
A full job description is available at time of interview upon request.Posted 6/01/2016
Submit Your RésuméSUBMIT YOUR RÉSUMÉ
If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following: Email it: firstname.lastname@example.org Fax it: +1-919-493-3456, Attn: HR/Personnel Department. Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USA
DAN is an Equal Opportunity Employer.