Career Opportunities

Medical Information Specialist

Divers Alert Network (DAN) is a not-for-profit safety organization that provides medical services, research and training for divers, boaters and global travelers. DAN's membership program and insurance products support the core mission.

Medical Information Specialists (DAN medics) answer more than 15,000 inquiries each year that range from questions about medical fitness to dive to management of medical and travel emergencies worldwide. Located in Durham, N.C., medics spend significant time fielding phone calls and emails. Some travel to events and classes is required; the annual travel commitment is usually no more than 2-3 weeks per year. Medics work under the direction of a medical director, and support is always available from attending physicians and fellows. Customer-service skills and the ability to multitask are very important aspects of the medic's role.

Medics communicate daily with new divers, seasoned divers, people interested in diving and health-care providers. Medics write and review articles for publication, make follow-up calls for quality assurance and data collection for DAN's research. Medics also help with the training of physicians completing fellowships in undersea and hyperbaric medicine.

DAN medics provide emergency services 24 hours a day. Medics rotate after-hours emergency call responsibilities; calls are forwarded by an answering service to extensions that forward to the medics' cell phone. Triage by phone for emergencies consists of assessing the caller's need and directing callers to appropriate services such as a primary care physician, an urgent-care facility or emergency department, insurance claims or DAN Travel. Medics are expected to recognize cases that may require evacuation and transfer these to the emergency services supervisor.

Minimum Job Requirements:
  • Advanced EMT with three years experience in a 911 response or acute-care setting
  • Diving experience within the last three years
  • Good critical thinking and clinical decision-making skills based on training, experience or consultation with medical direction
  • Excellent communication skills

  • Preferred Requirements:
  • Paramedic with three years cumulative experience in a 911 system, call center or acute-care setting
  • Associate degree or higher in emergency services or other field
  • Instructor/divemaster with two years dive leadership experience
  • Experience writing articles for journals, publications or magazines
  • Experience in research and IRB processes
  • Multilingual in either Spanish, French or Portuguese

  • Compensation package:
  • Salary $40,000-$45,000 base, not including stipend for on-call days
  • Medical, dental, disability, life and vision insurance
  • Paid time off (PTO) and paid holidays
  • 401(k) with employer match
  • Relocation assistance
  • CME opportunities

  • Life in the Triangle, North Carolina
    Durham, known as "The City of Medicine," is part of the "Triangle," which also includes the nearby cities Raleigh, Cary and Chapel Hill. This area of approximately 1.5 million residents is one of the fastest-growing in the country and is consistently rated among the best places to live. Research Triangle Park (RTP) is one of the most well-known high-tech, pharmaceutical and biomedical research areas in the U.S. The Triangle also boasts a variety of cultural arts, opportunities for outdoor recreation and proximity to Duke University, University of North Carolina at Chapel Hill and North Carolina State University. Raleigh-Durham International Airport (RDU) offers nonstop flights all over the U.S. and to destinations in Mexico, Canada, and Europe.

    Posted 10/18/2016

    Member Relations Specialist

    Position Overview
    FLSA: Non-Exempt, Full Time

    Occupational Summary
    Assist members by answering questions from incoming calls, voicemails and emails. Problem-solve, troubleshoot and provide support to members while providing a high level of customer service. As a member of the team, you are the frontline of the organization.

    Work Performed
  • Accurately and clearly explain membership and insurance policy benefits.
  • Enroll and/or renew membership, complete product orders, track member orders, and update member records.
  • Respond to daily incoming mail, fax, voicemail and email correspondence.
  • Provide data-entry support for DAN membership, including entry of new and renewal membership information, processing of Internet applications and product orders, and problem-solving/troubleshooting data-entry processing.
  • Provide data for internal reports that track department and individual productivity.
  • Represent the association at trade shows, conventions and symposiums as assigned.
  • Perform other duties as assigned.

  • Job Requirements
  • Scuba diving experience required
  • BS, BA or equivalent from an accredited four-year university or college required
  • Previous insurance agency sales experience preferred with Life, Health, Property, Casualty, and Surplus insurance lines
  • Three or more years of providing customer service within a call-center environment or other relevant customer service experience
  • Three or more years of working with confidential information and/or processing check, credit card and cash transactions
  • Professional telephone etiquette and skills
  • Familiarity with Divers Alert Network and the diving industry
  • Good business-writing skills
  • Proficiency with Microsoft Office products
  • Strong interpersonal communications skills
  • Superior problem-solving skills
  • Strong team player

  • Posted 7/14/16

    Registered Nurse / Medical Information Specialist

    Divers Alert Network (DAN) is a not-for-profit organization that provides medical information and assistance to divers in need. It is also a membership organization of scuba divers and provides a variety of health and travel benefits to divers. The core of its public and member services is provided by the Medical Services department, which handles in excess of fourteen thousand calls per year.

    DAN has an excellent opportunity for a Registered Nurse experienced in diving, emergency medicine and coaching/teaching.

    The role of a Registered Nurse at DAN is to provide customer services by telephone, conduct follow up interviews, proper documentation and QA analysis under the supervision of DAN's Chief Medical Officer. The goal of the service is to assist callers in assessing their medical needs, directing them to the appropriate level of care or service in a safe and timely manner. It also includes responsibilities for coordination with DAN TravelAssist and treating physicians as well as allied healthcare personnel.

    Interactions with divers and the diving community include oral presentation, writing and reviewing articles, attending meetings essential for QA as well as continuing education.

    Job Requirements:
  • Licensed Registered Nurse
  • Emergency medicine experience, preferably within an EMS environment
  • Experience in scuba diving and diving medicine
  • Ability to make decisions based on prior experience and applied training
  • Excellent communication skills (written, verbal, and technical)
  • Experience in coaching/teaching
  • Prior customer service and/or triage phone experience highly desired
  • Ability to multitask
  • Bilingual language skills a plus

  • A full job description is available at time of interview upon request.

    Posted 6/01/2016

    Submit Your Résumé

    If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:

  • Email it:
  • Fax it: +1-919-493-3456, Attn: HR/Personnel Department.
  • Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USA

  • DAN is an Equal Opportunity Employer.