Career Opportunities

Medical Information Specialist

Divers Alert Network (DAN) is not-for-profit organization that provides medical information and assistance to divers in need. It is also a membership organization of scuba divers and provides travel benefits to divers. DAN provides the core of its public and membership services through the Medical Services Call Center (MSCC), which handles more than 5,000 emergency and information calls per year.

DAN has an excellent opportunity for a certified EMT experienced in diving, emergency medicine and coaching/teaching.

The role of a Medical Information Specialist ("Medic") at DAN is to provide customer services through MSCC, conduct follow-up communications, and provide proper documentation under supervision of the Director of Medical Services. The goal of the service is to assist callers in assessing their medical needs, directing them to the appropriate level of care or service, and assisting them with obtaining it in a safe and timely manner. It also includes coordination with first responders, travel assistance and healthcare providers.

Interactions with divers and the diving community include making oral presentations, writing and reviewing articles, attending meetings essential for QA, as well as maintaining continuing education.

Job Requirements:
  • Certified EMT
  • Emergency medicine experience within an EMS environment
  • Experience in scuba diving at a leadership level
  • Ability to make decisions based on prior experience and applied training
  • Excellent communication skills (written, verbal, and technical)
  • Prior customer service and/or triage phone experience highly desired
  • Ability to multitask
  • Bilingual language skills a plus

  • A full job description is available at time of interview upon request.

    Posted 8/26/15

    Marketing Manager

    Job Title: Marketing Manager
    Department: Marketing
    Reports To: Vice President of Marketing

    Job Summary
    Under the direction of the Vice President of Marketing, this function is responsible for supporting company strategy by developing and managing the marketing team and programs. In this role, you will work with a team of marketing professionals and actively participate in the development, coordination, implementation and measurement of activities including, but not limited to, product and program launches; direct, electronic and social media marketing campaigns; content development and collateral creation; member programs; and media placement. You will work closely with team members to ensure that messages, materials and activities are consistent, on target and support overarching company objectives.

    Required Qualifications
  • Bachelor's degree in marketing
  • 5+ years of relevant and increasingly responsible marketing experience
  • Ability to develop and motivate a diverse, cross-functional team of professionals
  • Strong organization and project management skills with proven ability to plan, lead and track marketing projects from concept through implementation
  • Superior writing, editing, and proofreading skills
  • Knowledge of email and social media protocols and best practices, and experience using monitoring platforms
  • Knowledge of web marketing and analytics tools
  • Strong interpersonal and communications skills
  • Proficiency with Microsoft Office programs including Outlook, Word, Excel and PowerPoint
  • Ability to work independently with a strong work ethic and a "roll up your sleeves" attitude is an absolute requirement for the position
  • Willingness and ability to travel as required

  • Preferred Qualifications
  • Knowledge of Photoshop or InDesign
  • Knowledge of the scuba diving industry and/or marine market

  • Repsonsibilities (including but not limited to…)
  • Effectively mentor and direct a team of marketing professionals in meeting department and company goals.
  • Assist in the development and implementation of all marketing strategies; create marketing plans for new program and product launches.
  • Plan, project manage, measure and track marketing activities and programs. Develop reports as required.
  • Make effective use of and integrate communications among the various marketing vehicles.
  • Liaison with and manage relationships with key partners
  • Analyze brand performance, brand competitiveness and product trends in the marketplace, and develop strategies based on research and analysis.
  • Develop and direct the execution of targeted direct and electronic marketing campaigns.
  • Manage the development, print production and distribution of all marketing collateral.
  • Oversee media purchasing and placement.
  • Assist in the promotion, maintenance and measurement of company website.
  • Maintain a highly effective relationship between the marketing department and other departments within company.
  • Assist with budget management to ensure expenses meet target goals.
  • Other duties as assigned.

  • The preceding functions have been provided as examples of the types of work performed by employees assigned to the job classifications. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

    Posted 8/25/15

    Registered Nurse / Medical Information Specialist

    Divers Alert Network (DAN) is a not-for-profit organization that provides medical information and assistance to divers in need. It is also a membership organization of scuba divers and provides a variety of health and travel benefits to divers. The core of its public and member services is provided by the Medical Services department, which handles in excess of fourteen thousand calls per year.

    DAN has an excellent opportunity for a Registered Nurse experienced in diving, emergency medicine and coaching/teaching.

    The role of a Registered Nurse at DAN is to provide customer services by telephone, conduct follow up interviews, proper documentation and QA analysis under the supervision of DAN's Chief Medical Officer. The goal of the service is to assist callers in assessing their medical needs, directing them to the appropriate level of care or service in a safe and timely manner. It also includes responsibilities for coordination with DAN TravelAssist and treating physicians as well as allied healthcare personnel.

    Interactions with divers and the diving community include oral presentation, writing and reviewing articles, attending meetings essential for QA as well as continuing education.

    Job Requirements:
  • Licensed Registered Nurse
  • Emergency medicine experience, preferably within an EMS environment
  • Experience in scuba diving and diving medicine
  • Ability to make decisions based on prior experience and applied training
  • Excellent communication skills (written, verbal, and technical)
  • Experience in coaching/teaching
  • Prior customer service and/or triage phone experience highly desired
  • Ability to multitask
  • Bilingual language skills a plus

  • A full job description is available at time of interview upon request.

    Posted 8/13/2015

    Submit Your Résumé

    SUBMIT YOUR RÉSUMÉ
    If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:

  • Email it: jobs@dan.org
  • Fax it: +1-919-493-3456, Attn: HR/Personnel Department.
  • Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USA

  • DAN is an Equal Opportunity Employer.