Member Relations Specialist
POSITION OVERVIEWJob Title: Member Relations Specialist
FLSA: Non-Exempt, Full Time
Department: Member Services
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: No
Reports to: Member Relations Manager
OCCUPATIONAL SUMMARYAssist members by answering inquires from incoming calls, voicemails and emails. Problem-solve, troubleshoot and provide support to members while providing a high level of customer service.
WORK PERFORMED Answer incoming calls for a nonprofit membership association. Enroll and/or renew members, complete product orders, track member orders, and update member records. Accurately and clearly explain membership and insurance policy benefits. Provide data-entry support for DAN membership, including entry of new and renewal membership information, processing of Internet applications and product orders, and problem-solving/troubleshooting data-entry processing. Respond to daily incoming mail, fax and email correspondence. Act as a liaison between internal departments. Act as a liaison between the association, its members and the general public in support of the association's mission and goals. Provide data for internal reports that track department and individual productivity. Represent the association at trade shows, conventions and symposiums as assigned. Serve as back-up for Industry Partners as needed. Perform other duties as assigned. PHYSICAL DEMANDSThis position requires constant typing/keyboarding (70-100% of time), constant sitting (70-100% of time) and constant use of the telephone or headset (70-100% of time). Occasional lifting/carrying, pushing/pulling, bending/squatting and standing/walking is necessary.
JOB REQUIREMENTS Post-secondary degree or vocational certificate in related field Licensed in the State of North Carolina as an agent for Life, Health, Property, and Casualty insurance (Equivalent combination of relevant education and experience will also be considered.) Three or more years of providing customer service within a call-center environment or other relevant customer service experience Three or more years of working with confidential information and/or processing check, credit-card and cash transactions Previous insurance agency sales experience preferred Membership database application — iMIS experience preferred Scuba diving certification/experience helpful Professional telephone etiquette and skills Good business-writing skills Fluent Spanish- or French-speaking ability a plus Proficiency with Microsoft Office products Able to work within deadlines Strong interpersonal communications skills Good problem-solving skills Strong team player Research Associate I
JOB TITLE: Research Associate I
FLSA: Non-exempt
DEPARTMENT: Medical Research
PRIMARY WORKSITE: 6 West Colony Place, Durham, NC
REPORTS TO: Senior Research Director
OCCUPATIONAL SUMMARY To assist in the organization and conduct of dive safety studies (laboratory, field and survey/surveillance/epidemiological), including data collection, data management, data analysis and in preparation of research papers.
DUTIES/RESPONSIBILITIES Assist in preparation of documentation for institutional review board (IRB) applications Coordinate study planning and implementation Maintain tools for project management and data maintenance On-site management of study subjects and procedures Apply study instruments and procedures during the study Maintain compliance with IRB and HIPPA requirements Manage study datasets Assist with analysis of data within approved research projects Assist with writing research papers under supervision of senior researchersREQUIRED QUALIFICATIONS Bachelor of science degree or higher Knowledge of diving and diving technology Familiar with research techniques Data management skills Strong writing and verbal communication skillsDESIRED QUALIFICATIONS Familiarity with statistics Familiarity with epidemiological methods Technical writing skillsThe preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.Research Associate II
TITLE: Research Associate II
FLSA: Non-exempt
DEPARTMENT: Medical Research
PRIMARY WORKSITE: 6 West Colony Place, Durham, NC
REPORTS TO: Senior Research Director
OCCUPATIONAL SUMMARYTo organize and conduct dive safety studies (laboratory, field and survey/surveillance/epidemiological), including data collection, data management, and participate in data analysis and in preparation of research papers.
DUTIES/RESPONSIBILITIES Assist in researching study questions and preparing study protocols Assist in preparation of documentation for IRB applications Develop data-collection tools and instruments Coordinate study planning and implementation Administer specific study tests and procedures Develop and maintain tools for project management and data maintenance On-site coordination of study subjects and procedures Maintain compliance with IRB and HIPPA requirements Manage study dataset Conduct analysis of data within approved research projects Author and/or co-author research papers under supervision of senior researchersREQUIRED QUALIFICATIONS Master of science degree or higher Knowledge of diving and diving technology Experience with research techniques Data management skills Excellent verbal communication skills Established technical writing skills Familiarity with statistics DESIRED QUALIFICATIONS Familiarity with epidemiological methods The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.Application Support Specialist I
JOB TITLE: Application Support Specialist I
DEPARTMENT: Information Technology
JOB SUMMARY This position will be responsible for front- and back-end support of enterprise applications in support of the business functions of DAN Holdings, Inc. Additional responsibilities will include the development of data processing applications under the direction of the web architect.
WORK PERFORMED Support end users by troubleshooting and resolving day-to-day issues application performance. Maintain and update websites. Participate in application review and testing. Track reported issues and develop bug fixes. Assist in the coding of technical solutions for internal and external clients. Apply knowledge of industry trends and developments to improve service to our clients. Perform other related duties as assigned to support the department and organization.REQUIRED QUALIFICATIONS A bachelor's degree in computer science is required for this position along with at least 1 year of relevant work experience.- .Net C# or VB
- Client Server Side Programming
- Proficiency in HTML, VB Script, Javascript, CSS
- Proficiency in TSQL
Strong communication and time management skills; the ability to work independently, multi-task, trouble-shoot and creative thinking. Ability to learn new technologies quickly and thrive in a challenging, constantly changing environment. Must be highly motivated with strong work ethic.PHYSICAL DEMANDSThis position requires frequent typing/keyboarding (40-75% of time) and constant sitting (67-100% of time). Occasional lifting/carrying, pushing/pulling, bending/squatting and standing/walking is necessary.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.Submit Your Résumé
SUBMIT YOUR RÉSUMÉIf you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:
Email it: jobs@diversalertnetwork.org Fax it: +1-919-493-3456, Attn: HR/Personnel Department. Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USADAN is an Equal Opportunity Employer.
