Career Opportunities

Member Relations Specialist, Member Services

Title: Member Relations Specialist
FLSA: Non-Exempt, Full Time
Department: Member Services
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: No
Reports to: Member Relations Manager

OCCUPATIONAL SUMMARY
Provide exemplary customer service for DAN's products and services. Assist
member inquiries coming through telephone calls and emails with utmost clarity
and professionalism.

WORK PERFORMED
  • Answer incoming calls and provide customer-service support for a nonprofit
  • membership association
  • Enroll and/or renew members, complete product orders, track member orders,
  • and update member records
  • Accurately and clearly explain membership and insurance policy benefits
  • Provide data-entry support for DAN membership, including entry of new and
  • renewal membership information, processing of Internet applications and product
    orders, and problem-solving/troubleshooting data-entry processing
  • Respond to daily incoming mail, fax and email correspondence
  • Act as a liaison between internal departments
  • Act as a liaison between the association, its members and the general public in
  • support of the association's mission and goals
  • Provide data for internal reports that track department and individual
  • productivity
  • Represent the association at trade shows, conventions and symposia as assigned
  • Perform other duties as assigned

  • PHYSICAL DEMANDS
    This position requires constant typing/keyboarding (70-100% of time), constant
    sitting (70-100% of time) and contact use of the telephone or headset (70-100% of
    time). Occasional lifting/carrying, pushing/pulling, bending/squatting and
    standing/walking is necessary.

    JOB REQUIREMENTS
  • Bachelor's degree (equivalent combination of relevant education and experience
  • considered)
  • Three or more years of professional experience providing customer service
  • Experience within a call-center environment.
  • Scuba-diving certification/experience or prior work in the diving industry
  • Professional telephone etiquette and strong communication skills
  • Good business-writing skills
  • Proficiency with computers and Microsoft Office products
  • Strong team player
  • Fluent in Spanish, Portuguese or French — preferred
  • Previous insurance agency sales experience — preferred
  • Licensed in the State of North Carolina as an agent for Life, Health, Property,
  • and Casualty insurance — preferred.

    POSTED: May 20, 2014

    Instructional Programs Facilitator

    TITLE: Instructional Programs Facilitator
    DEPARTMENT: Education/Training
    PRIMARY WORKSITE: 6 West Colony Place, Durham, NC
    REPORTS TO: Director, Education/Training

    JOB PURPOSE: This position works individually and as a team member to support DAN's safety, education, and training initiatives in cooperation with internal and external stakeholders. In addition to the management of existing programs, the department is also responsible for creating new programs, overseeing quality control, providing support for instructors and trainers, and contributing to the development and launch of new teaching platforms such as eLearning and eDocs.

    DUTIES/RESPONSIBILITIES:
    • Contribute to the development and maintenance of education initiatives
    o Web based (online seminars, webinars)
    o Live presentations
    o Downloadable resources
    o Other platforms as may evolve
    • Conduct review and revision of existing programs in collaboration with other department members, other internal DAN departments, and/or external contributors
    • Conduct as a single instructor or part of an instructional team programs for all DAN headquarter sponsored programs including but not limited to:
    o Complete Instructor Trainer Workshops
    o Course specific Instructor Trainer Workshops for individual programs
    o In-house offerings of DAN training programs for DAN staff
    • Serve as a mentor for visiting scholars, interns, work-study program participants
    • Represent Divers Alert Network at various national, regional and local meetings and seminars.
    • Support existing DAN first aid programs instructors/trainers
    o Participate in the development and oversight of instructor knowledge enhancement and skill refinement programs including ongoing evaluation and revision
    o Provide phone coverage and email correspondence
    o Contribute to newsletter communications (Oxygen Window)
    o Participate in application processing and fulfillment including communications to address issues with submissions (includes DES recognitions, Instructor and Instructor Trainer applications)
    o Serve as a member of the quality assurance review team to address and resolve complaints/concerns
    • Maintain knowledge of current standards for basic life support, resuscitation, and first aid monitoring how they may affect DAN courses.
    • Perform other related duties incidental to the work described herein.

    REQUIRED QUALIFICATIONS:
    • Bachelor degree (or higher)
    • Experience in curriculum design, implementation, evaluation, revision
    • Scuba diving instructor trainer/course director
    • Active DAN Instructor Trainer (DES Preferred) or Examiner
    • Excellent time management skills; ability to work within deadlines
    • Excellent interpersonal and business communication skills (verbal and written)

    DESIRED QUALIFICATIONS
    • DSO experience or equivalent
    • Supervisory experience
    • Fluent Spanish, Portuguese and/or French language
    • Medical background/experience

    LAST UPDATED: January 2014

    Submit Your Résumé

    SUBMIT YOUR RÉSUMÉ
    If you enjoy working with people and share a passion for scuba diving, we would like to hear from you. To submit a résumé for consideration, please do one of the following:

  • Email it: jobs@dan.org
  • Fax it: +1-919-493-3456, Attn: HR/Personnel Department.
  • Mail it: HR Department, Divers Alert Network, 6 West Colony Place, Durham, NC 27705 USA

  • DAN is an Equal Opportunity Employer.